Croma is hiring for Customer Service Specialist

 Croma is hiring for Customer Service Specialist

comapany :- Croma ( a tata enterprises )

Vacancies For : - Customer Service Specialist 

 

Job Type

:  Full Time

  

Salary       :  From 1,45,000 Per Annum

Locations - 120 :-  ( jobs at croma store ) Amravati,Asansol,Akola,Ahmednagar,Anand,Amreli,Aurangabad,Ambattur,Bengaluru,Bhpal,Bhubaneswar,Bhavnagar,Belagavi,Bilaspur,Bathinda,Bharuch,Bhuj,Bhiwadi,Bhilai,Baramati,Chennai,Coimbatore,Chandigarh,Chandrapur,Dhanbad,Dehradun,Davanagere,Dhar

Eluru,Faridabad,Gwalior,Gurgaon,Guntur,Ghaziabad,Gandhidham,Hyderabad,Hubli-Dharwad,Hoshiarpur,Howrah,Himatnagar,Hassan,Haridwar,Indore,Jaipur,Jalandhar,Jamsh,dpur,Jamnagar,Junagadh,Kolkata,Kanpur,Kochi,Kozhikode,Kurnool,Kharagpur,Karimnagar,Khammam,Kurukshetra,Kolhapur,Kota,Khandwa,Lucknow,Ludhiana,Latur,Mumbai,MeerutMangaluru,Mysore,Mahbubnagar,Mandya,Mohali,Marmagao,Margao,Mapusa,Mehsana,Nagpur,Nashik,Noida,NewDelhi,Nadiad,Navsari,Ongole,Pune,Patiala,Panchkula,Palanpur,Porbandar,Palakkad,Pathankot,Panaji,Rajkot,Raipur,Rajahmundry,Ratlam,Rewa,Roorkee,Surat,Salem,Solapur,Shivamogga,Sonipat,Sehore,Shikarpur, Bulandshahr,Sri Ganganagar,Sangali,Sholinganallur,Surendranagar,Thrissur,Tumkur,Udaipur,Ujjain,Udupi,Visakhapatnam,Vadodara,Vijayawada,Vapi,Valsad,Vijayapura,Warangal,Yamunanagar,Zirakhpur

Description

Customer Service Specialist Croma is looking to hire  with the below competencies.

Willingness and ability to continuously learn and improve product knowledge,  ​​ pleasant personality, ​ ​Customer Service orientation,  Good Communication Skills (preferably English and local language),Process Orientation, Proactiveness,

Roles & Responsibilities

Sales:

·       Ensure 100% sales process implementation and compliance

·       Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales)

Customer Service:

·       Ensure all customers are attended to appropriately and timely resolution of customer escalations

·       Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT

·       Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take

            corrective actions based on customer feedback

Continuous Learning:

·       Keeping updated on product knowledge, promotions and processes

·       Attending trainings and taking

Process:

·       Ensure compliance of all SOPs relating to Sales and Service within the category