Customer Service Representative
Location: Delhi
Company: LiveChek
Updated On: February 13, 2025
About the Role
LiveChek is actively seeking Customer Service Representatives to join our team. This is a fantastic opportunity for individuals looking to build a career in customer service, whether you are a fresh graduate or have prior experience.
As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities
- Respond to customer queries via phone, email, and chat in a professional and timely manner.
- Assist customers with order processing, payment-related issues, and service inquiries.
- Address complaints efficiently while maintaining a positive customer experience.
- Conduct follow-up calls to ensure customer satisfaction.
- Upsell products and services when appropriate to enhance customer value.
- Perform market research and gather feedback to improve services.
- Update customer databases and maintain accurate records.
- Identify and report recurring issues to the management team for resolution.
Required Qualifications & Skills
- A high school diploma or equivalent.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and attention to detail.
- Good time management and organizational skills.
- Ability to work effectively in a team-oriented environment.
- Basic computer literacy and familiarity with CRM software.
Preferred Qualifications (Good to Have)
- Previous call center or customer service experience is a plus but not mandatory.
- Ability to communicate in multiple languages (e.g., Hindi, English, regional languages).
- Comfortable using technology and learning new tools quickly.
Key Traits for Success
- Confidence and resilience in handling customer interactions.
- Proactive approach to problem-solving and customer engagement.
- Ability to work under pressure and multitask effectively.
- A positive attitude and excellent interpersonal skills.
Job Details
- Job Location: Delhi
- Experience Required: No prior experience needed (Freshers welcome)
- Salary Range: ₹2,50,000 – ₹3,00,000 per annum
- Work Schedule: 5-day workweek
- Employment Type: Full-time, In-office
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Important Notice:
LiveChek does not charge any fees at any stage of the hiring process. If you are asked to pay, please report it immediately.
If you’re interested in this opportunity, apply now and become a part of a growing team dedicated to delivering exceptional customer service! 🚀
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