Tech Mahindra Hiring for Customer Service Representative (CSR) in pune

 Customer Service Representative (CSR)

Company: Tech Mahindra

Location: Pune, Maharashtra

Salary Range: ₹25,000 - ₹30,000 per month

Job Type: Full-time

Shift and Schedule: Night shift, Rotational shift

Benefits & Perks: Provident Fund, Health insurance, Commuter assistance

Company Overview: Tech Mahindra, a leading multinational technology company, is seeking dedicated and skilled Customer Service Representatives to join our team in Pune, Maharashtra. If you have a passion for delivering exceptional customer service and a desire to work in a dynamic environment, we invite you to apply.

Roles and Responsibilities:

  • Effectively troubleshoot and resolve device issues, providing clear and concise information to customers.
  • Review and explain account information, addressing inquiries related to billing and services.

Desired Candidate Profile:

We are looking for candidates with a minimum of 1 year of international voice experience in Customer Service, particularly in Billing. Candidates with a basic understanding of technical aspects and sales are preferred. Key qualifications include:

  • Proficiency in handling billing-related tasks such as understanding recurring bills, billing cycle changes, due dates, prorate charges, auto-pay & surcharges, service charges, and taxes.
  • Experience in resolving customer issues, addressing billing concerns, and handling product-related questions.
  • Demonstrated interest in learning and adapting to new technologies.
  • Proven ability to promote and sell products and services effectively.
  • Strong communication skills and the ability to articulate thoughts clearly.
  • Capacity to handle challenging customer situations with professionalism.
  • Excellent multitasking skills and the ability to make quick, independent decisions.
  • Willingness to work in a 24*7 environment with rotational shifts (5 days a week).
  • Customer-centric approach, logical thinking, and spontaneous problem-solving abilities.
  • Commitment to ensuring timely and professional responses to all customer queries.

Perks and Benefits:

  • Cab facility for pick-up and drop within the transport radius.
  • Immense growth opportunities within the organization.

Job Type: Full-time

Salary: ₹25,000.00 - ₹30,000.00 per month


  • Health insurance
  • Provident Fund


  • Night shift

Work Location: In person

Click 👇 button to apply

Contact Information:

To express your interest in this position or inquire further, please contact our employer at +91 +916363527471.

Tech Mahindra is an equal opportunity employer, and we welcome applications from candidates of all backgrounds. Join us in delivering outstanding customer service and exploring exciting career prospects in the technology sector.

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