Advisor - ABT (Insurance) at PhonePe, Bengaluru
About PhonePe Group:
PhonePe stands as India's premier digital payments company, boasting 500 million registered users and 37 million merchants. The company extends its reach across 99% of postal codes in India, solidifying its position as a leader in the digital payments realm. Beyond payments, PhonePe has diversified into financial services, including insurance, mutual funds, stockbroking, and lending. The company also ventures into tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store, India's first localized App Store. The PhonePe Group is a dynamic portfolio of businesses, aligned with its vision to provide every Indian with an equal opportunity to accelerate progress by unlocking the flow of money and access to services.
Culture:
PhonePe fosters a culture that prioritizes creating an environment where employees can give their best every day. The company empowers and trusts its people to do the right thing, allowing them to take ownership of their work from day one. Enthusiasm for technology is highly valued at PhonePe, and employees have the opportunity to impact millions through innovative technology solutions.
About the Role:
PhonePe is seeking specialists for its Inhouse Customer Experience team. As a specialist, your primary responsibility will be to solve problems encountered by customers and continuously seek exceptional ways to enhance their experience. The role involves providing support to ensure swift issue resolution and contributing to the improvement and streamlining of support systems.
Responsibilities:
- Act with integrity and prioritize the customer in every interaction.
- Handle basic PhonePe account and transaction-related queries.
- Flexibility between phone and data channels.
- Follow specified process guidelines to bring about resolutions.
- Build customer trust through positive interactions.
- Meet hourly and daily productivity goals.
- Leverage internal processes and resources for issue resolution.
- Escalate issues appropriately, collaborating with relevant teams.
- Recommend process improvements.
- Engage and educate customers to maximize their use of PhonePe.
Ideal Candidate:
The ideal candidate should possess:
- Excellent written and verbal communication skills.
- Good learnability.
- Active listening skills and the ability to handle objections.
- Strong customer orientation.
- Adaptability to different scenarios.
- Team player mindset, openness to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in English and Hindi.
- Graduation (10+2+3) is mandatory.
- 0-2 years of work experience in a customer-facing role.
- Multilingual skills in South Indian languages are preferred.
Other Benefits:
- Complimentary lunch.
- 5-day working week with 2 rotational days off.
- Comprehensive insurance benefits, including medical, critical illness, accidental, and life insurance.
- Wellness programs, parental support, mobility benefits, and retirement benefits.
- Additional perks such as higher education assistance, car lease, mobile, and broadband reimbursements.
Working at PhonePe: jobs in pune
Working at PhonePe is a rewarding experience, offering great people, a creative work environment, and opportunities to take on roles beyond a defined job description. Discover more about life at PhonePe on their blog and stay updated with PhonePe in the news.
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If you are passionate about technology, customer service, and want to contribute to India's digital payment revolution, apply for the Advisor - ABT (Insurance) position at PhonePe in Bengaluru. Join a team that values innovation, creativity, and making a positive impact on millions of lives.
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