Wipro hiring for Associate Organisation Icon Wipro Technologies Apply Now...

 Wipro hiring for Associate Organisation Icon Wipro Technologies

Wipro hiring for Associate Organisation Icon Wipro Technologies
 Wipro hiring for Associate Organisation Icon Wipro Technologies



location - Mumbai

Application Deadline in 8 days

Eligibility : 

  • Graduate
  • Postgraduate



Details about wipro associate jobs : 

Wipro is hiring for the position of Associate!


Responsibilities of the Candidate:

  •     Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
  •     Support process by managing transactions as per required standards
  •     Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  •         Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  •         Update own availability in the RAVE system to ensure the productivity of the process
  •         Identify and learn appropriate product details to facilitate client interaction and troubleshooting
  •         Follow standard processes and procedures to resolve all client questions
  •         Resolve client queries as per the SLAs defined in the contract
  •         Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
  •        
  •         Document and analyze call logs to spot the most occurring trends in future problems
  •         Maintain and update self-help documents for customers to speed up resolution time
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  •         Identify red flags and escalate serious client issues to the leader in cases of untimely resolution
  •         Avoids legal challenges by complying with service agreements
  •  Accurately process and record all incoming calls and emails using the designated tracking software
  •     Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  •         Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  •         Assist clients with navigating around product menus and facilitate a better understanding of product features
  •         Troubleshoot all client queries in a user-friendly, courteous, and professional manner
  •         Maintain logs and records of all customer queries as per the standard procedures and guidelines
  •         Organize ideas and effectively communicate oral messages to listeners and situations
  •         Offer alternative solutions to clients (where appropriate) to retain customers’ and clients’ business
  •        
  •         Follow up and make scheduled callbacks to customers to feedback and ensure compliance with contract /SLAs
  • Undertake product training to stay current with product features, changes, and updates
  •     Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  •           Update job knowledge by participating in self-learning opportunities and maintaining personal networks
  •         Enroll in product-specific and any other training per client requirements/recommendations
  •         Partner with team leaders to brainstorm and identify training and learning issues to better serve the client

      

Requirements for wipro associate job role :


    Functional Competencies/ Skill

  •         Process Knowledge – Knowledge of assigned processes, tools and systems – 
  •         Attention to Detail
  •         Execution Excellence
  •         Client (Internal) Centricity
  •         Effective Communication
  •         Foundation to Competent

    Behavioral Competencies

  •         Collaborative working
  •         Problem solving and decision making



Additional Information About wipro company associate job

Job Location(s) - Mumbai

Salary : Not Disclosed

Work Detail

Working Days: 5 Days


Job Type: In Office

Job Timing: Full Time

Job Type / Timing

Apply For Wipro Associate Role Using Below Link

Apply Now 

About Wipro Technologies

Wipro Limited is an Indian multinational corporation and leading global information technology, business process services, and consulting company. The IT giant harnesses the power of innovation-led-strategy, computing, robotics, hyper-automation, analytics, cloud and emerging technologies to help their clients adapt to the digital world and make them successful. A company well known globally for its comprehensive portfolio of strategy, services, good corporate citizenship, and a strong commit...


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