Customer Experience Associate Job in Bangalore | IG Group Hiring

Customer Experience Associate – Bangalore

We’re IG Group — a global fintech company listed on the FTSE 250. Our platforms (mobile, web, and desktop) allow people to trade in stocks, derivatives, crypto, and more. With over 340,000 users worldwide and offices across 18 countries, we’re constantly evolving and growing.

We’re looking for someone who enjoys helping customers and is curious about financial markets. If you like solving problems, working in a team, and making a real impact on customer experience, this role could be a great fit.

What You’ll Be Doing

In this role, you’ll be part of our customer support team, assisting clients from around the world. Your main focus will be to provide f
ast, helpful, and reliable support through digital channels.

• Handle customer queries related to our products and platforms
• Provide support via chat (Intercom) for day-to-day issues
• Work closely with team members across different regions
• Take ownership of customer issues and aim for first-time resolution
• Escalate complex problems when needed
• Maintain high customer satisfaction and quality standards
• Suggest improvements to enhance customer experience

What We’re Looking For

We want someone who genuinely cares about customers and can communicate clearly and professionally.

• Prior experience in customer-facing roles
• Strong written and verbal communication skills
• Good problem-solving ability
• Ability to stay calm under pressure
• A proactive and team-oriented mindset
• Interest in finance, trading, or investing
• Bachelor’s degree (completed)
• Fluent in English

Nice to have:

• Experience with trading platforms or financial products
• Background in fast-paced work environments

Key Skills

• Customer-first attitude with empathy
• Strong attention to detail and analytical thinking
• Ability to learn complex concepts quickly
• Good time management and accountability
• Comfortable using digital tools and systems

How We Work

We follow a hybrid work model — 3 days in the office and the rest remote. Our culture focuses on ownership, collaboration, and continuous improvement.

We encourage everyone to:

• Think big and focus on impactful work
• Put customers first
• Deliver results efficiently
• Take responsibility and keep improving

Why Join Us?

We invest in your growth through training programs, mentorship, and clear career paths. You’ll also get opportunities to connect through events, clubs, and community initiatives.

We believe diverse teams create better outcomes, so we welcome people from all backgrounds to apply.